Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home. Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.

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Insurance

Orange Marmalade, Inc. offers shipping insurance on all packages when the option is selected and paid for.

Orange Marmalade, Inc charges 1% of the declared value for this coverage (with a $1.00 minimum).


The attached document covers the legal stuff (ie., it governs the coverage and claims process).


The basics:

If you purchased insurance and feel you have a claim you must:

  1. Have selected the insurance option, entered a value, AND paid for it.
  2. Have purchased postage that includes tracking (First Class letters, cards and flats do NOT include tracking).
  3. Have properly packaged your item*
  4. Notify us in writing via a ticket here: https://orangemailer.freshdesk.com/support/home 
  5. Include all supporting documentation such as images, details, etc. Include anything that would help prove your claim.
  6. Include an invoice, payment receipt or appraisal document to support your declared value.
  7. Notify us within 60 days of shipment date.

Orange Marmalade, inc will do its best to facilitate a quick resolution, however we are governed by the documents attached and other agreements and sometimes our hands are tied. We will inform you of any status updates and work to keep everyone "in the loop". Generally speaking, a well documented claim will be resolved faster than one that raises many questions. 


By purchasing insurance offered thru Orange Marmalade, Inc you expressly agree that Orange Marmalade, Inc's and it's insurance providers limitation of liability will not exceed the declared value as indicated at the time of purchase, and shall never exceed $2500.


* Proper packaging does not include "envelopes" unless they are USPS, FedEx, UPS, DHL branded priority or better. First class letters, cards and flats are not suitable. Should you use unsuitable packaging to protect your valuables, our limit of liability shall be the amount paid for insurance (1% of declared value).

Yes we do! 


 Just click grey button "show options" next to the weight field in the packaging dimensions section.



Once you click the show option button this will appear: 


Just set the drop down for insurance to Yes and enter the value ( max $2500 ). Cost for insurance is 1% of the insured value. This will be added to the postage cost.


And here you can read all the fine print on what is covered, how you must ship it etc. Make sure you read the guidelines so you have the right packaging.


https://orangemailer.freshdesk.com/a/solutions/articles/43000527563