Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home.
Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.
Unlike our competitors, Orange Mailer offers free help at every subscription level.
As of July 17 we now offer 5 different label sizes.
These options are all available in the "Admin" tab of Orange Mailer. Once you select your label size, all USPS labels will print that size. UPS, FedEx and DHL will still use the default 4x6 inch size.
Which size should you select?
We recommend sticking with the default unless the majority of your printing is on an envelope, etc. You can always adjust your local printer settings on the one-off label sizes you may need.
Attached to this FAQ are samples of our 5 different label sizes. You can use these to test with your printer. But remember - don't mail them! The postage is voided.
Postage created thru Orange Mailer may be printed on any printer you have available. However, we recommend using a Zebra or other label printer for ease of use and reliability.
Labels are preset at 4" x 6". Use this as a guideline and any printer should work.
If you need to print directly onto envelopes (using first class postage), a standard laser or ink jet printer should work fine. Simply insert an envelope into the printer as indicated in the printers manual (usually centered in the paper tray), and the postage will print directly onto the envelope. The "Paper Size" should be set at "Env10" and the "Scale" at "Custom" "100"
There is no need to fear mis-printing as all postage purchase may be re-printed at any time from the history page. (don't try to re-use postage though, as that could be a Federal Offense.)
If you try to print a 4 x 6 label and end up with a full page label then change settings to "2 per page"
After getting your label:
Hover over the label
and select the printer icon
Under “Pages per sheet” select “2”
If your screen displays “Multiple” select that and then select “2”
You may also need to select the "Size" as "Printable Area". In some cases this can also be 160%.
The key is to locate the settings for “Page Sizing” and/or “Page Handling”
The postage you generated is a standard PDF file, so each printer can be adjusted to get the best and most readable print out available.
2 Create a label using the USPS Letter option in the pre-select drop down menu for size.
3 click on the printer icon when the label has been created and you see the popup window with the label.
4 The "Paper Size" should be set at "Env10" and the "Scale" at "Fit to page".
5 Simply insert an envelope into the printer as indicated in the printers manual (usually centered in the paper tray), and the postage will print directly onto the envelope.
You can reprint labels over an over to try different settings. However, do not mail more than one of the labels, as this may be a Federal Offense.