Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home. Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.

Unlike our competitors, Orange Mailer offers free help at every subscription level.

Getting Started

Orange Mailer does not actually support postage stamps. However, we can handle First Class postage (and postcard, etc), it just won't look like a stamp.


All you need to do is:

  • Add or select an address from your address book.
  • Select the "USPS Letter" from the "PreSet" drop down
  • Enter a weight (making sure to select ounces).
  • Select the rate and cost
  • Print the label OR
  • Print directly onto your envelope.


Easy huh?


Here is how it looks when you print first class postage directly on envelope,


Adding funds is easy!

After logging in to Orange Mailer...

  1. Click the "Add Funds" link on the top left navigation.



2. When you click on "Add Funds" you will see a drop down menu where you choose if you want to pay with Credit/Debit card / prepaid gift cards / Apple pay / PayPal / Bitcoin / ECheck.




3.  Pick your choice, if you want to pay with PayPal then click PayPal and follow their instructions. If you pick Credit/Debit then you will see the following window pop up.


Enter name / address info, how much you want to add, Credit card info. Once you have entered all information the "click to purchase $25.00" will appear in the yellow bar.

Click the Yellow button and your purchase is complete. 


4. If you have a card on file with us then you only have to enter the amount in the top part and click blue button "charge this card"




  


        5. WAHLAA!!


      After adding funds you might need to refresh the page before the balance is showing in your account.

Printing USPS postage (or 3rd party labels) is really easy with Orange Mailer.  You can also watch our get started video at the bottom of the page.


After you login to the site - from any page, you can always click either the "Orange" logo on the top left, or the "Get Started" navigation just below that. Either of these will always take you back to the default postage page.

From there:

  1. Enter your "Ship TO" information.  
    - if you have previously entered info here, you can type some letters into the "To Last Name" field and then press your tab button. This will open a selected drop down of addresses that match your search. Click the address you want and it will pre-fill the form for you.
  2. Enter your "Ship From" information (if you have previously entered info here, it should be pre-populated).                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
  3. On the right side, enter a cost code and/or note if desired (both are optional)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
  4. Below that, enter the details for your shipment (size, weight) or select from the pre-populated drop down.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
  5. Click the "Show Available Rates" button and a drop down of available rates will appear.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
  6. Select the rate you prefer, that will make the red "Generate Postage" button appear.  click the "Generate Postage/ Label" button to buy and print the label.                                                                                                                                                                                                                                                                                                                         Add funds if needed.
  7. Once the label is ready (almost instantaneously) a pop up window will show that contains your label. Follow the instruction on the window for printing.
  8. If there are errors with printing, labels may be reprinted from the History page (top nav).





Once you have registered and signed in to your new account there is 2 things you need to do before 

you can access all functions properly. Once this is done you will have access to all functions like batch printing etc.


1. Enter your ship FROM address.  

USPS requires a legal address to be entered as a ship from address, ( it can not be a box store like the UPS post boxes )

You do this on the get started page.

Enter your ship from address, phone and email, click the little box next to "Update your default"

Then click the green button "show available rates" , your ship from is now stored. You can change it at any time by redoing these steps.





2. Update Admin section,

Click the settings tab, and 

1.   make sure your Time zone is correct, 

2.  Packaging default. Here you can pick a default setting for service / package size / weight, if you do so the system

will preset these settings when you go through the process of creating a label, convenient if you ship most or all First Class, or always use the same size boxes..

3.  Label settings, here you can change / add the custom line of text on the labels, and pick your default label size.

4. Make sure there is a correct email for your profile.