Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home. Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.

Unlike our competitors, Orange Mailer offers free help at every subscription level.

Postage

First, no worries - should things not work out, you can always access your label from the "History" page.


That said, to fix this issue you will need to go thru this article:

https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html


If it still does not work, then you will need to troubleshoot, and we have found this article to be the best:

https://forums.adobe.com/thread/2223492


Bottom line - Adobe Acrobat Reader needs to be installed... and active inside the browser.


The other option is to switch to Microsoft Edge or Google Chrome (recommended).


If we find other solutions, we'll update this article. 

Login to the site, then navigate to the "History" page via the top nav.



There you will find a list of your printed labels. Tracking number is displayed and tracking via USPS website is available by clicking the blue tracking number for the package.





Remember - 

The USPS does not offer tracking on first class letters or cards, however Orange Mailer incorporates whats knows as an "Intelligent Mail Barcode" (IMb) (what we call Status Track) onto the label itself.


Th IMb is then scanned by USPS and serves as a status of your letter. This status provides information that lets you know that USPS has received your letter, where it is in the pipeline (which post office), and if it is out for delivery.


Unlike a tracking number, the Status Check offered by Orange Mailer has one key specific difference:
- At no time is the IMb manually scanned.


USPS does not offer actual tracking on First Class letters, cards or flats. Your item will never be scanned at delivery. However, you will have proof of mailing, an estimated date of delivery and an indication of when your item was placed with the carrier to be delivered.


To check the status of a First Class letter, card or flat 

1. navigate to the History tab. 

2. locate the mailing.

3. click the "Get Status" button.

4. It may take a few moments for the status to show, as the information is taken directly from USPS servers.


NOTE: Orange Mailer does not guarantee the accuracy of any scan, or that the scan will take place. Use of the IMb is dependent on the US Postal Services system. Orange Mailer "Status Track" shows results of a request made to USPS.



This service is presently offered for free. Other services charge up to 32 cents PER BARCODE.


Yes we do!  Just click grey button "show options" next to the weight field in the packaging dimensions section.



Once you click the show option button this will appear:

Switch from "Yes (standard)" to "no" and you now have it as non machinable mail and a extra charge will be added.


To cancel postage (and request a refund) navigate to the History page. There you can locate all previously generated postage. Locate the label, and click the Cancel and Request Refund button. 

Postcards / First Class letters / Flats can not be cancelled / refunded according to USPS policies.




Please note: Postage is generally refunded within 1 business day. However, this can take up to 30 days, as The USPS is notified and there may be times when the postage is accidentally used, or the USPS notifies us of an issue.

On First Class postage we are mandated by the USPS to display the price we paid next to the postage "stamp".

This price is to the immediate left of the postage itself.


The price you see there is our cost for the postage.


Free accounts (Pay As You Go) pay full retail for this postage which is generally 5 cents higher than shown.

Level 1 ($7.99) receives a 2 cent discount and the $12.99 Level 2 pays our cost.

Yes we do!  


Just click grey button "show options" next to the weight field in the packaging dimensions section.




Once you click the show option button this will appear:  

Click on the drop down for "Special rates" and pick your option.  



Once you have picked media or library rates click the "show available rates" button again and media mail will display with the rates options.



It is very easy to compare the discounted rates on the different subscription levels, just follow these steps:


1. Create a free account ( no CC needed )


2. Log in to your account.


3. Enter all shipping information for the letter / package you want a rate for.


4. Instead of clicking the "show available rates" to get rates you click the little blue text below that

says "compare rates" ,   that will show a popup window with the rates for the available services and subscription level.