Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home. Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.

Unlike our competitors, Orange Mailer offers free help at every subscription level.

Postage

First, no worries - should things not work out, you can always access your label from the "History" page.


That said, to fix this issue you will need to go thru this article:

https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html


If it still does not work, then you will need to troubleshoot, and we have found this article to be the best:

https://forums.adobe.com/thread/2223492


Bottom line - Adobe Acrobat Reader needs to be installed... and active inside the browser.


The other option is to switch to Microsoft Edge or Google Chrome (recommended).


If we find other solutions, we'll update this article. 

Yes.

Although we do not print "stamps" per se., we do have first class postage that is printed on a label with your Ship To and Ship from address on it.


The same as a stamp - but with a printed address label.


You do have the option of printing directly on a envelope, or on a  sticky label, or you can print the label

on regular paper and tape / glue it on. Sticky labels does make it easier but are not required.


Here are samples of different sizes of  postage labels and how they would look.










Login to the site, then navigate to the "History" page via the top nav.



There you will find a list of your printed labels. Tracking number is displayed and tracking via USPS website is available by clicking the blue tracking number for the package.





Remember - 

The USPS does not offer tracking on first class letters or cards, however Orange Mailer incorporates whats knows as an "Intelligent Mail Barcode" (IMb) (what we call Status Track) onto the label itself.


Th IMb is then scanned by USPS and serves as a status of your letter. This status provides information that lets you know that USPS has received your letter, where it is in the pipeline (which post office), and if it is out for delivery.


Unlike a tracking number, the Status Check offered by Orange Mailer has one key specific difference:
- At no time is the IMb manually scanned.


USPS does not offer actual tracking on First Class letters, cards or flats. Your item will never be scanned at delivery. However, you will have proof of mailing, an estimated date of delivery and an indication of when your item was placed with the carrier to be delivered.


To check the status of a First Class letter, card or flat 

1. navigate to the History tab. 

2. locate the mailing.

3. click the "Get Status" button.

4. It may take a few moments for the status to show, as the information is taken directly from USPS servers.


NOTE: Orange Mailer does not guarantee the accuracy of any scan, or that the scan will take place. Use of the IMb is dependent on the US Postal Services system. Orange Mailer "Status Track" shows results of a request made to USPS.



This service is presently offered for free. Other services charge up to 32 cents PER BARCODE.


An envelope is what we all think - something that contains a letter.

A "flat" means essentially that - it is flat. As compared to a package. 

But also normally larger than a standard envelope in length and width (think "manilla" envelope).

Large envelope or Flat is 2 terms USPS use for the same envelope.


Don't confuse "Flat" with "Flat Rate".

One refers to the packaging (flat), the other (Flat Rate) to the cost of shipping (and it requires pre-labeled packaging available from USPS).


Soft Pack: "Soft-pack envelopes are usually cloth, plastic, or vinyl packaging that is flexible enough to adhere closely to the contents being packaged and strong enough to securely contain the contents. This packaging has a measurable shape before being used but can conform to the shape of its content and will permit any excess air to escape to ensure that it takes up minimum cubic space while protect­ing the contents. Cubic measurement is done prior to items being placed in the envelope." (USPS web site)

So what that means for everyday use - "soft pack" is an envelope (usually larger, but not always) that is padded or very flexible in some manner (bubble, Tyvek, fiber). The contents make the package no longer flat like a letter, but the physical size of the package still resembles a flat (or large envelope).

Using this size will return various rates - including commercial cubic pricing not available at the local post office.

Kinda.
The USPS does not offer tracking on first class letters or cards, however Orange Mailer incorporates whats knows as an "Intelligent Mail Barcode" (IMb) (what we call Status Track) onto the label itself.


Th IMb is then scanned by USPS and serves as a status of your letter. This status provides information that lets you know that USPS has received your letter, where it is in the pipeline (which post office), and if it is out for delivery.


Unlike a tracking number, the Status Check offered by Orange Mailer has one key specific difference:
- At no time is the IMb manually scanned.


USPS does not offer actual tracking on First Class letters, cards or flats. Your item will never be scanned at delivery. However, you will have proof of mailing, an estimated date of delivery and an indication of when your item was placed with the carrier to be delivered.


To check the status of a First Class letter, card or flat 

1. navigate to the History tab. 

2. locate the mailing.

3. click the "Get Status" button.

4. It may take a few moments for the status to show, as the information is taken directly from USPS servers.


NOTE: Orange Mailer does not guarantee the accuracy of any scan, or that the scan will take place. Use of the IMb is dependent on the US Postal Services system. Orange Mailer "Status Track" shows results of a request made to USPS.



This service is presently offered for free. Other services charge up to 32 cents PER BARCODE.

Orange Mailer does not presently offer the Registered Mail service.


Technically we are able to do so, however Registered mail has requirements that we feel only a local USPS office can enforce. Specifically, it must be presented to a rural carrier or a retail employee.


We will continue to research this option, however at the present time we encourage you to visit your local post office if you need the safety and security that Registered mail offers.


Yes we do!  Just click grey button "show options" next to the weight field in the packaging dimensions section.



Once you click the show option button this will appear:

Switch from "Yes (standard)" to "no" and you now have it as non machinable mail and a extra charge will be added.


Certified Mail - even First Class - can take up to 10 days to be delivered. This is due to the "in-person" and special nature of Certified Mail. Upgrading to Priority will shorten that time span.

Yes! Orange Mailer offers this option.

What is Certified Mail? Read this FAQ from the USPS.


To locate the Certified Mail option, click the "More Options" button located in the Packaging section when creating a mailing.


Sending Certified Mail has the following requirements. 

  • To send Certified mail REQUIRES the placement of the Green 3800-N Banner on the envelope. This is NOT OPTIONAL.
  • The 3800-N label is available from your local post office or USPS.com We do not offer them at this time.
  • If you select and pay for Electronic Receipt you must manually request the receipt by navigating to the History page and locating the mailing and selecting the "Request Electronic POD" button as shown in the second image below.
  • Sending Certified with the Adult signature required is available as Priority Mail only.
  • Certified Mail is NOT faster, and may in fact take longer.
  • Orange Mailer and it's parent (Orange Marmalade, Inc) are not responsible nor liable for any failures beyond providing postage and/or a refund of the actual postage price.

To cancel postage (and request a refund) navigate to the History page. There you can locate all previously generated postage. Locate the label, and click the Cancel and Request Refund button. 

Postcards / First Class letters / Flats can not be cancelled / refunded according to USPS policies.




Please note: Postage is generally refunded within 1 business day. However, this can take up to 30 days, as The USPS is notified and there may be times when the postage is accidentally used, or the USPS notifies us of an issue.

On First Class postage we are mandated by the USPS to display the price we paid next to the postage "stamp".

This price is to the immediate left of the postage itself.


The price you see there is our cost for the postage.


Free accounts (Pay As You Go) pay full retail for this postage which is generally 5 cents higher than shown.

Level 1 ($7.99) receives a 2 cent discount and the $12.99 Level 2 pays our cost.

Yes we do!  


Just click grey button "show options" next to the weight field in the packaging dimensions section.




Once you click the show option button this will appear:  

Click on the drop down for "Special rates" and pick your option.  



Once you have picked media or library rates click the "show available rates" button again and media mail will display with the rates options.



USPS Announces Temporary Price Increases.
USPS has notified us that they have been approved to apply a temporary surcharge on "commercial" packages beginning Oct 18 and ending December 27, 2020

What does this mean?
Retail prices will not be effected. That means that most users will see no increases.
Commercial (including CPP) prices will increase from 24 to 40 cents (Express mail as much as $1.50) per mailing.

Will this effect me?
If you are on the Pay As You Go plan - only for the commercial options we offer such as First Class Parcel. All other plans will see increases of varying degrees.

How to plan for this?
Use our "compare rates" link (just below the Show Available Rates button) and see if the paid plans are still the best option during this time.

Do I need to do anything?
No. Other than compare rates as mentioned above, both the increase and decrease back will occur behind the scenes.

Why is USPS doing this?
To quote: "The temporary price adjustments are in response to increased expenses and heightened demand for online shipping package volume due to the coronavirus pandemic and expected holiday ecommerce."


Can I use a competitor to avoid this?
No. This price increase effects all commercial mailings.

It is very easy to compare the discounted rates on the different subscription levels, just follow these steps:


1. Create a free account ( no CC needed )


2. Log in to your account.


3. Enter all shipping information for the letter / package you want a rate for.


4. Instead of clicking the "show available rates" to get rates you click the little blue text below that

says "compare rates" ,   that will show a popup window with the rates for the available services and subscription level.